Privacy Policy

Welcome to Xymewao.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our children's animation and entertainment services.

By accessing or using Xymewao.com, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Data: First name, last name, email address, telephone number, postal address, and other information you provide when booking our services, contacting us, or creating an account.
• Child Information: Child's name, age, and preferences for event planning purposes. We collect this information only with parental consent and use it solely for providing our services.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your experience.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our website and services
• Process and fulfill your bookings for children's parties and entertainment services
• Communicate with you about our services, events, and promotions
• Respond to your inquiries, comments, or questions
• Monitor and analyze usage patterns and trends to enhance user experience
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with our legal obligations

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of a contract with you (such as when you book our services)
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms
• Consent: Processing based on your specific consent (such as for marketing communications)
• Legal Obligation: Processing necessary to comply with our legal obligations

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed for these purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information
• Rectification: The right to request correction of information you believe is inaccurate
• Erasure: The right to request deletion of your personal information in certain circumstances
• Restriction: The right to request restriction of processing of your personal information
• Data Portability: The right to receive a copy of your data in a structured, machine-readable format
• Objection: The right to object to processing of your personal information
• Withdraw Consent: The right to withdraw consent at any time where we relied on consent to process your information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and customize content to your preferences. You can control cookies through your browser settings, including blocking or deleting them, although this may impact your experience on our website.

8. Third-Party Services

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of these third parties.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the contact form on our website or by mail at our registered address.